Thank you for contacting Vitacost.com. I apologize for the
delay in receiving your order. Unfortunately, we are not provided with
tracking information for orders shipped via DHL. These packages generally
arrive in 7-14 business days. On all international orders we must wait 21
business days to do a replacement order or credit. This is due to holds
that may occur in customs. You will need to provide us with proof that the
package is not being held by customs we will be glad to issue a
replacement for the package. If you are unable to provide this
documentation we can issue a credit for the items minus a 20% restocking
fee. Again, I do apologize for any inconvenience this has caused. If there
is anything else I can help you with please let me know.
怎么去查有没有被custom hold 啊，唉真是麻烦，有知道的达人吗？