Dear Mrs Xuan,

Thank you for your e-mail.

Please accept my apologies for the delay in response to your recent e-mail.

However, I have been in contact with our courier, Hermes (formally known as Parcel Net), who have advised that unfortunately they are unable to deliver your parcel to your requested delivery address.

Therefore, I kindly ask you to supply an alternative personal delivery address within the UK. Upon receipt of this information I will re-despatch your parcel for you.

If you do not have an alternative delivery address, we will be unable to re-despatch your parcel, however we will arrange a refund for you.

Please accept my sincere apologies Mrs Xuan, for any inconvenience caused.

If I can be of any further assistance, please do not hesitate to contact me.

Yours Sincerely,

Malika

Your Dr. Pierre Ricaud Beauty advisor