IT民工看过来。公司招Application SupportMNC公司招亚太地区Application Support。 全职permanent.金融行业。要求5年左右的相关工作经验。如果你符合下列条件并且目前薪水在4000左右，欢迎投简历到hssunnie@gmail.com Key Accountabilities 1.Responds to and log all incoming support calls and e-mails from customers in accordance with support service levels agreements for response time, frequency in communicating status of open issues and prompt resolution. 2.Perform in-depth technical research of software products relating to technical support issues, including reproduction of support issues and escalation of unresolved issues or defects to the Manager of Support and Product Owners. 3.Provide regular reporting on support activity for training and product improvement purposes. 4.Contribute ideas for improvements to the support process and infrastructure and strive to continually improve the process. 5.Maintain high levels of professionalism in dealing with customers. 6.Assist Professional Services Consultants with technical qu (more...)