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Hello, I'm Tse Koon, DBS Singapore Country Head.
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I know that many of you have been facing difficulties in accessing our digital banking services. I realise this is a cause for concern and frustration and am very sorry for the inconvenience and anxiety caused.
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This is why I'd like to give you an update on the situation.
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Yesterday, we identified a problem with our access control servers and this is why many of you have been unable to log in. We have since been working round the clock, together with our third-party engineering providers, to fix the problem and services were restored at 2am.
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Unfortunately this morning, the same problem recurred and while the situation is less severe than yesterday, we know that many of you are still unable to get access.
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We acknowledge the gravity of the situation and as we work to resolve matters, we seek your patience and understanding.
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In the meantime, I want to assure you that your deposits and monies are safe, and that you can continue with your banking needs either through our branches, or through phone banking. To facilitate this, we've extended banking services at all our branches by two hours. And our Relationship Managers and Call Centre Customer Service Officers are on standby to assist you with your urgent banking requests.
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Please be rest assured that my colleagues and I are doing all that we can to remedy the situation. Once again, my sincere apologies.
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