amazon买到的kate spade觉得是假货,有图有真相
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作者:lolitina (等级:2 - 初出茅庐,发帖:30) 发表:2014-06-30 14:50:44  78楼 
光顾着看帖子记经验了才想起来跟lzmm说amazon可以退货呀!尤其是这种质量问题,直接跟客服live chat一下描述一下情况,轻则可以退货还包邮费,重则可能会赔偿的,总之试一下也好,总比用着心里别扭好
谢谢蘑菇MM的建议,我去找了客服
结果人家不听我描述完我的情况/发送照片给他们,

听说“in bad condition”就马上说叫我退货,这也太快了....

客服的原文如下:
OK. When something like this happens, I'd normally send out a replacement order. In this case, though, we don't have any more stock of the item with Amazon directly.
In this case, I'd suggest you return the item back to us and as soon as we receive and process the returned item, we'll process the full refund for this item to your original payment method used for the order.
Also, the return shipping cost you pay for the return of this item will be refunded once you contact us again with the return receipt and the return tracking number.
Send the package to below Amazon return address:
AMAZON.COM - CUSTOMER RETURNS
172 Trade Street,
Lexington, KY 40511-2607
USA
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