1. firsly, they said they added 4 bottles of essence oil into the treatment bottle. Each essence oil bottle costs about S$16.5. (4*16.5 = 66) Then the Loreal Hair Spa they bought directly from Loreal is S$39.9. To sum them up, the total cost is around S$105. The communication gap happens is when we made the purchase of Hair Spa, they said the essence oil was free of charge.
2. secondly, they showed me the price list for treatment. They said usually it cost at least 80 dollars. They were only charging me at S$25 which is much lesser.
3. thirdly, again according to them, the S$308 is the marketing price set by Loreal(though they actually sell to the salon at S$39.9). Because Loreal assumes each bottle can be used at least 10 times and each custumer would be charged at least around 30 dollars for using this treatment. That's why they said the original price is S$308.
In conclusion, it is an invisible treatment package selling. Their intention is good, but the marketing strategy needs to improve. By the way, I did not manage to get my money back because my friend who went along with me insisted that S$25 treatment is cheap.She actually always stood on Leo's side during the argument.
Also I asked them why they could not get product from the market outside and why they must bought directly from Loreal since the outside market was selling much cheaper. They said it is because if they bought from Loreal, Loreal will give them a lot of free stuffs like essence oil(buy 3 get 1 free), like the shelf, like aprons... Anyway, in the end, it is customers who bear the cost incurred.
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