Order number: 9226532557 Your item(s)order/has been cancelled. At this time your order has been cancelled, if you feel your order was cancelled incorrectly please call us at (877) 289-2376.
I just received a mail inform me that my order 9226532557 has been
cancelled. I have checked my order, it may due to some pieces no stock.
If in this case, the cancellation is cancel my whole order right? It is
not only remove the items which is no stock, is it? And I have placed a
new order 7392323018 to replace the old one. Could you help me to check
about this? Appreciate your kindly help! Thanks!
接着就是等着她的回复，等了一天，终于：
We appreciate your orders with us. According to our records, only your
Striped Henley in Floral White was cancelled off of your order
9226532557. Unfortunately, another customer placed their order within
seconds of yours and this item did not go out of stock until their order
was placed. We apologize that we were unable to determine that the items
were out of stock before your order placement. The rest of your order
9226532557 is being processed for shipment. Please keep in mind,
7392323018 was your temporary order number. According to our records,
your order 7392344818 is being processed in full and there are no issues
with this order. You will receive shipment confirmation emails with your
updated DHL tracking information for both orders within 4-6 business
days. Please note, the total delivery timeframe for your orders is 6-11
business days.
－