I have transferred money to the wrong account. How do I attempt to recover the funds?
You may follow the below steps:
Step 1: Record the account number of the wrong recipient that you have set up. After you have recorded it down, delete this recipient from your list of recipients.
Step 2: Proceed to the nearest branch immediately to sign a form in order to recover your funds. Please provide our staff at the branch with the following information:
Date of transaction
The account number from which the funds were debited from
The wrong account number to which funds were transferred to
The name of the bank and the branch the funds were transferred to
The transaction amount
The transaction reference number (if available)
We will then attempt to help you retrieve the funds which were transferred to the wrong account.
