Grab收费系统出问题
所在版块:心情闲聊 发贴时间:2024-02-24 10:50

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高亮: 今天贴 X 昨天贴 X 前天贴 X 
上班打车,第一天早上下单选了Standard Taxi,下车后电邮收到的账单是$16.55。
第二天早上在洗手间顺手看了一下信用卡记录,赫然发现收费是$20,立刻截图发给Grab,问他们怎么回事,15分钟后收到回复,说是预扣款,过后会调整成实际费用。
Allow us to explain that there is a payment authorization which is a hold of funds (not an actual charge) on the consumer's account to ensure that there are sufficient funds to be charged at the end of the ride and also a verification on the payment method.

Payment authorization is done when a consumer requests a booking. Once the trip is completed, the authorization will become a charge.

Please be informed that we have released back the Pre-authorization amount.

We suggest you refer to the official bank statement for further clarity if there are charges imposed.

想想这事不靠谱,叫车前先卸载了信用卡,同样选了Standard Taxi,下车付现$18.82,司机给的收据是$18.82,电邮收到的是$19.82,也是对不上。

第三天装回信用卡,选Standard Taxi,收费、账单、信用卡扣款一致,都是$17.8。说明预付款一事并不是常态,可能是借口!

再查信用卡收费清单,看到Grab把$20拆成了两笔,一笔$16.55,一笔$3.45,加一起20,数学不错,但原则错误。截图发给他们,问$3.45是怎么回事?
接下来就是扯皮,和他们之间来来往往共7封电邮,客服打来两次电话,最后的结论是,在他们的终端系统看到的收费是$16.55,可我的账单上收费是$16.55+$3.45,真是有理说不清。

Based on our conversation earlier, we are glad that we have addressed your inquiry adequately.

We will be closing this request from our end. Kindly rate the service you have received from me. You will be receiving the survey in 24 hours.

At Grab, we strive to provide fast, safe and hassle-free taxi rides to our users. If you need any further assistance, feel free to find answers at frequently asked questions or submit a request directly through our Help Centre (https://help.grab.com/hc/en-sg) from the Grab app.

看到这封最后通知,立刻下载了zig,绑定信用卡,星期一换个公司试试。
细思极恐,大多数人会看收据,很少有人会查银行账单,如果系统总是悄悄乱收费,被发现后又不能真正解决,Grab岂不是积少成多,收了很多不该收的钱?

这不是$3.45的事,是心里不爽,失去了信任。
.
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