Policyholders who feel their claims have been unfairly rejected and are unable to reach a satisfactory resolution with the insurer may file a claim for mediation or adjudication at the Financial Industry Disputes Resolution Centre (FIDReC). MOH has also established a Clinical Claims Resolution Process (CCRP) for Integrated Shield Plan claim disputes of a clinical nature, such as whether claims were unfairly rejected for medically appropriate treatment or procedures, or whether there was over-charging or over-servicing by medical practitioners.
