According to section 23 “Delayed Departure” at page 15, we will pay you for each full consecutive 6 hour delay if a disruption to your journey, for a period of at least 6 consecutive hours from the scheduled time of your carrier’s departure as specified in your itinerary, arises from strike or industrial action, adverse weather conditions, mechanical breakdown, derangement, or structural defect of the carrier you were scheduled to travel aboard.
We received reply from Scoot that they maintain to mention the flight TR 17 was cancelled and changed to flight TR 9 due to operational reason and there have no other reasons.
Therefore, we regret to inform you that the delayed departure benefit has been rejected due to the operational reasons stated in the black and white from airline is not under covered reasons stated in policy wording.
We regret that the outcome could not be more favorable.
